Help
StoneLab Support
Email: [email protected]
When you write, include your device model, iOS version, StoneLab version and a short description of what happened. If a specific file caused the problem, tell us whether it was a photo, SVG, font or StoneLab project file.
Getting started
Which devices and iOS versions are supported?
StoneLab runs on iPhone and iPad with iOS 26 or later.
How do I see the tutorial again?
Open Settings inside StoneLab and choose the option to replay the tutorial.
Do I need an internet connection or an account?
No account is required. Core StoneLab design features are intended to work locally on your device.
Making a design
Can I import my own artwork?
Yes. Choose a picture from your photo library, pick a supported image or SVG from Files, or take a photo with the camera. Clear artwork with strong contrast generally produces the cleanest starting point.
How do I make sure the physical size is right?
Set the finished size you want during setup. When printing a template, print at 100% or Actual Size rather than Fit to Page. Measure a known dimension with a ruler before placing stones or cutting production material.
Why do I see a message about a font?
If a font used by a text layer is not available, StoneLab tells you rather than silently substituting another font. Import the required font file or choose another font.
Why is a draft layer not visible in the finished design?
Draft layers are kept separate until you compose them into the design. Use the compose action in the editor when you are ready to include the layer.
Exporting and printing
What can I export?
Depending on the release version, StoneLab can export stone layouts and production files in formats such as SVG, PNG, PDF, CSV and DXF, along with portable StoneLab project files. The export screen in your installed version is the authoritative list of available formats.
Will the files work in my cutting or design software?
StoneLab uses standard production formats, but third-party programs can interpret scale and units differently. Always make a test print or test cut on scrap material and measure it before committing to a full job. If a file imports incorrectly, email us with the software name and version.
Your projects and backups
Does StoneLab save automatically?
StoneLab saves project changes as you work. Keep exported project copies or device backups for work you cannot afford to lose.
How do I move a project to another device or back it up?
Use StoneLab's project export option to create a .stonelab file, then save or share that file using Files, AirDrop, Mail or another destination you choose. Open the file with StoneLab on the destination device.
How do I remove my project data?
Delete projects in StoneLab when you no longer need them. Deleting the app removes data kept in its local app storage, subject to any backups or exported copies you control.
Camera and photos
The camera says access is not allowed.
Open the iOS Settings app, find StoneLab and allow Camera access. You can also import an existing picture instead.